Express International Inc., a premier business process outsourcing (BPO) company based in Guyana, continues to set an exemplary standard in employee development and customer service excellence. Following its 2022 initiative to certify management staff through the prestigious COPC Contact Center Management training, Express International has invested over ten million dollars in sponsoring approximately 40 employees, underscoring its unwavering commitment to investing in its workforce.
The latest group to complete this rigorous training included 13 dedicated individuals, comprising Directors, Managers, Supervisors, and support staff. This diverse team further enhances the company's leadership capabilities and service delivery. This ongoing investment aligns with Express International's vision to not only lead in operational excellence but also to cultivate a highly skilled and motivated team capable of delivering exceptional customer experiences.
Ken Deocharran, CEO of Express International, reiterated the organization's dedication to its people-first philosophy. "Our commitment to enriching our employees' skills and professional growth is at the heart of our operational strategy. By investing in our team's development, we're not just aiming for accreditation; we're building a culture of excellence that translates into unparalleled service for our clients."
This sustained effort to elevate its workforce's expertise is a testament to Express International's role as a pioneer in the BPO industry in Guyana. With each batch of COPC-certified professionals, the company moves closer to its goal of achieving organizational-level COPC certification, a milestone that will mark a significant achievement for both Express International and the broader BPO sector in Guyana.
Natiffia McKinnon, a supervisor who recently completed the training, shared their perspective on the impact of this investment: "Becoming certified in COPC has been transformative. It's not just a certification; it's a roadmap to excellence. With COPC, I've gained a deeper understanding of operational best practices, honed my leadership skills, and fostered a culture of continuous improvement within my team. COPC has empowered me to drive efficiency, enhance customer satisfaction, and ultimately, elevate our operations to new heights. It's not just about meeting standards; it's about surpassing them with precision and dedication."
Express International's proactive approach to professional development reflects its understanding of the critical link between employee satisfaction, customer service quality, and business success. By prioritizing the growth and development of its team, Express International not only enhances its service offerings but also contributes to the economic and professional landscape of Guyana, fostering job creation and setting new standards in the BPO industry.
As Express International moves forward, its focus remains on nurturing talent and leveraging the skills and dedication of its workforce to deliver superior customer experiences. This strategic investment in employee development underscores the company's belief in the transformative power of education and training as foundational elements of success.
About Express International Inc.
ringing more than ten years of expertise as a prominent BPO provider, Express International Inc. excels at providing comprehensive omnichannel support across various industries. Express International Inc. boasts a leadership team trained in COPC standards, along with a dedicated staff committed to upholding the highest industry benchmarks. Since 2013, the company has embarked on a transformative journey, transitioning from providing support exclusively to the transportation industry to evolving into a comprehensive BPO service catering to a diverse array of industries. Empowered by a wealth of experience and state-of-the-art technology, Express International Inc. continues to unwaveringly uphold its dedication to safety, excellence, and the delivery of exceptional services on a global scale.
About COPC Inc.
COPC Inc. is a global leader in consulting, training, certification, and research solutions focused on the customer experience. The organization has been at the forefront of establishing performance management standards that have guided the transformation of customer service operations worldwide. Headquartered in Winter Park, FL, U.S., COPC Inc. continues to innovate and empower businesses to achieve excellence in operations and customer satisfaction.