Georgetown March 30, 2024. Express International, a pioneering force in the Business Process Outsourcing (BPO) and Recruitment Process Outsourcing (RPO) sectors, proudly announces a significant stride in operational excellence. Senior leaders Mackaise Duncan, Kamaria Crawford-Osborne, and Shane Pearce have achieved Six Sigma Black Belt certification, a testament to the company's commitment to unparalleled service quality and efficiency.
Endorsed by The Council for Six Sigma Certification, this esteemed certification underscores Express International's dedication to refining business processes across its broad spectrum of services. Specializing in call center or contact center services, back-office functions including data entry and verification services, accounting, and specialized transportation services, Express International is setting new benchmarks in industry excellence.
Mackaise Duncan reflected on the value of the certification, stating, "The insights and tools provided by this Six Sigma certification are invaluable. They enable us to lead with enhanced process optimization across our diverse service offerings, ensuring efficiency and client satisfaction." This achievement not only highlights the company's expertise but also reinforces its position as a leader in the BPO, RPO, and call center domains.
Adopting Six Sigma methodologies has allowed Express International to introduce process improvements and lean solutions that significantly benefit our operations and, by extension, our clients. These methodologies focus on eliminating waste, reducing variability, and improving the predictability of our service outcomes, making us a top contender in the BPO, RPO, and call center markets.
"The application of Six Sigma methodologies is expected to drive unmatched client satisfaction and competitive advantage, particularly within call center services," remarked Shane Pearce. "This strategic approach sharpens our competitive edge, driving unparalleled satisfaction through precision and quality."
In addition to operational enhancements, this achievement catalyzes an organizational culture of continuous learning and improvement. Certified leaders are now mentoring staff, spreading Six Sigma knowledge and practices throughout Express International. This initiative is pivotal in fostering a culture of quality and operational excellence. Express International plans to extend Six Sigma training beyond our leadership team. Currently, 60% of our senior leadership are Green Belt certified, a figure we aim to increase as we foster a culture steeped in quality and operational efficiency. This initiative ensures that our commitment to excellence permeates every level of our organization.
Chris Anderson, the VP of Operations at The Council for Six Sigma Certification, commented, "The Six Sigma Black Belt Certification is one of the most respected and valued qualifications in the business world. It has been used extensively by businesses to reduce costs, identify, and correct defective processes, increase customer satisfaction, and drive revenue. It's also one of the most challenging certifications to earn. The Council for Six Sigma Certification would like to take this opportunity to congratulate Kamaria Crawford-Osborne, Mackaise Duncan, and Shane Pearce on attaining their Six Sigma Black Belt Certifications."
As we enhance our operations, Express International welcomes new and existing clients to benefit from our optimized services. Whether it's providing top-tier call center solutions, efficient back-office support, or expert recruitment process outsourcing, our team is equipped to deliver excellence. Our advancements in operational quality present a prime opportunity for businesses seeking to elevate their outsourcing strategies, whether BPO or RPO.
About Express International
Bringing more than ten years of expertise as a prominent BPO provider, Express International Inc. excels at providing comprehensive omnichannel support across various industries. Registered in the USA with offshore offices in Guyana (South America), the company creates an ease for US partnerships while providing quality native-English speaking talent at minimal cost to protect and propel their client's brand. Since 2013, the company has embarked on a transformative journey, transitioning from providing support exclusively to the transportation industry to evolving into a comprehensive BPO service catering to a diverse array of industries. Empowered by a wealth of experience and state-of-the-art technology, Express International Inc. continues to unwaveringly uphold its dedication to safety, excellence, and the delivery of exceptional services on a global scale.
About The Six Sigma Council
The Six Sigma Council is a prestigious organization dedicated to promoting excellence in process improvement, quality management, and operational efficiency across various industries. Through its certification programs, The Six Sigma Council empowers professionals and organizations to achieve their full potential, ensuring the highest standards of quality are met. The Council's Six Sigma Black Belt certification is recognized worldwide as a symbol of peak operational excellence and leadership in process improvement strategies.